mostplay's Privacy Policy

1 Introduction and Scope

mostplay operates an online gaming and sports betting platform for users in Bangladesh. This privacy policy sets out what information we collect from users through our website and mobile application, and the purposes for which that information is used.

This policy applies to all mostplay services, pages, and associated digital channels. If you use our services, it is assumed that you agree to this policy.

mostplay provides services exclusively to adult users (ages 21+). Registration of accounts or use of services by minors is strictly prohibited.

2 What Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide during account registration and identity verification. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment details, such as your bKash, Nagad, or Rocket number
• Account username and password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, certain technical information is recorded automatically:

• Device type, operating system, and browser version
• IP address and approximate location
• Time of access and time spent on the site
• Pages viewed and click patterns
• Cookies and session identifiers

2.3 Transaction Information

Details of deposits, withdrawals, and gaming activity are logged for security and account management purposes. This information includes transaction amounts, timestamps, and payment method identifiers (such as bKash or Upay).

3 Purposes of Using Your Information

mostplay uses collected information only for the following purposes:

• Account management: To handle registration, login, identity verification, and account security.
• Payment processing: To complete deposits and withdrawals and to maintain transaction history.
• Customer support: To help resolve your requests and issues via live chat and email.
• Fraud prevention: To detect unusual account activity and maintain platform security.
• Service improvement: To analyse user experience and improve the quality of the platform.
• Relevant communications: To send important notifications related to bonuses, promotions, or your account.

We never sell your information to third parties for marketing purposes.

4 Data Storage and Security

4.1 Storage Method

User information is stored on secure servers. Sensitive data, such as passwords and payment details, is protected using industry-standard encryption technology. All data transmitted through the website is handled via SSL encryption.

4.2 Retention Period

We retain your information for as long as your account is active. After account closure, certain information may be retained for a defined period based on legal or business requirements.

4.3 Staff Access

mostplay staff are granted access to user information only when required for professional purposes and in accordance with their assigned roles. Strict internal controls are maintained over all access.

5 Sharing Information with Third Parties

mostplay may share information with third parties in limited circumstances:

• Payment processors: Necessary information may be shared with payment partners such as bKash, Nagad, Rocket, Upay, and banks to complete deposits and withdrawals.
• Technology service providers: Operational information may be shared with technology partners used to run the platform, subject to their confidentiality obligations.
• Legal obligations: We are legally required to disclose information in response to court orders or valid requests from relevant authorities.

Outside of the above, we do not disclose your personal information to any third party.

6 Cookie Policy

mostplay uses cookies and similar tracking technologies on the site. Cookies are used for the following purposes:

• Keeping login sessions active and remembering user preferences
• Analysing platform usage patterns to improve performance
• Managing relevant notifications and promotional activities
• Assisting with security checks and fraud prevention

You can control or disable cookies through your browser settings, though this may limit some functionality of the site.

7 User Rights

As a mostplay user, you have certain rights over your own information:

7.1 Right to Access Information

You can contact us at any time via live chat or email to find out what information we hold about you and how it is being used.

7.2 Right to Correct Information

If any information stored in your profile is incorrect, you can contact us to have it corrected. Necessary changes will be made after proper identity verification.

7.3 Right to Delete Information

If you request account closure, your personal information will be deleted to the extent possible beyond what is required by law. However, financial transaction records may be retained for a defined period.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can inform our support team at any time. However, important account-related messages will continue to be sent.

8 Responsible Gaming and Data Protection

mostplay believes that safe gaming and responsible gaming go hand in hand. In line with our Responsible Gaming policy, we monitor user behaviour to identify signs of excessive gaming — this is done in the interest of the user.

Information related to user safety is kept strictly confidential and used only to take internal protective measures.

9 Minor Protection

The minimum age to use mostplay's services is 21. We do not knowingly collect information from minors. If we become aware of any information belonging to a minor user, it is deleted immediately and the associated account is closed.

If a parent or guardian suspects their child is using our platform, please contact our support team immediately.

10 Policy Changes

mostplay reserves the right to update this privacy policy as needed. Users will be notified of any significant changes via their registered email or a platform notification. The "Last Updated" date shown at the top of the policy always indicates the most recent version.

Continuing to use the service after any changes will be considered acceptance of the updated policy. To learn about the full terms governing our services, please read the Terms and Conditions page.

11 Contact Us

If you have any questions or requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: Instant support is available via the chat button in the bottom right corner of the platform
• Email: [email protected]

You can also check our FAQ section for answers to common questions.